These terms and conditions apply to the purchase of goods on Greenland Ruby A / S 'website www.ruby.gl

By the customer's purchase of goods from RUBY.GL, the customer also agrees to have read and understood the present terms and conditions.

1 General information

Greenland Ruby A / S (“RUBY.GL”)

CVR NO: 12875851

Nukappiakuluk 1C 1 sal

PO Box 821

3905 Nuussuaq, Greenland

Mail: nuuk@greenlandruby.gl Phone +299 32 79 13

2 Prices and delivery costs

All prices are stated in DKK, unless otherwise expressly stated.

Goods are delivered free of charge in Greenland when purchasing goods for USD 299 or more. For orders under USD 299, USD 48 is charged in delivery costs. Delivery costs cover administration, packaging, and shipping.

 

Delivery to Denmark, the Faroe Islands or abroad takes place only by appointment. Please contact us for information.

 

3 Payment and card details

RUBY.GL receives payment with the following cards: Dankort, Visa, Visa / Dankort, Visa Electron, EuroCard, MasterCard.

The invoice amount will only be deducted from the customer's account when the item has been shipped from RUBY.GL.

 

RUBY.GL encrypts all the customer's card information with the SSL protocol (Secure Sockets Layer), so that the customer's information is protected against unauthorized interests during the transaction with NETS. It is noted that RUBY.GL use of the SSL protocol meets all the security requirements set by NETS.

Bank transfer (by further agreement): BANK OF GREENLAND, Reg .: no. 6471 account no .: 149 024-6

4 Delivery

Items purchased from RUBY.GL will generally be shipped within 1-2 working days and delivered to the specified delivery address.

 

Items will be sent by express mail via air freight.

We are not liable for delays or non-compliance with our obligations if the delay or non-fulfillment is due to events beyond our reasonable control.

The customer bears the risk for the item from the time of delivery of the item.

5 Right of withdrawal

The customer has a 14-day right of withdrawal in connection with the purchase of goods from RUBY.GL.

The deadline is calculated from the day on which the customer has received the purchased goods, or gets the last item in physical possession, in the case of an agreement on several different items, which are ordered in one order and which are delivered individually.

In order to exercise the right of withdrawal, the customer must within 14 days of receipt notify us that the customer wishes to cancel his purchase. The message must be sent to nuuk@greenlandruby.gl. Notice must be clearly marked that the customer wishes to exercise his right of withdrawal. The customer can use the standard cancellation form, but it is not mandatory.

 

5.1 Return

Before the expiration of the cancellation period, the customer must return or return the received to us. It is sufficient that the customer has handed over the receipt to the postal company before the deadline.

 

If the customer wants to secure proof that the purchase has been regretted in time, the customer can e.g. save the receipt that the item has been handed over to the postal service for shipment.

The customer must pay the costs (postage / shipping) for the return of the item.

 

The item must be packed securely and in its original jewelry box and packaging and returned to:

Greenland Ruby A / S

Nukappiakuluk 1C 1 sal

PO Box 821

3905 Nuussuaq

Greenland

 

We do not receive packages without delivery or packages sent by post. cash on delivery.

The customer can also cancel the purchase by handing over the item in person at the above address.

 

5.2 Condition of the item when it is sent back

If you have used the product in addition to what is necessary to ascertain the size and property of the product, we reserve the right, after a specific assessment in the individual case, to reduce the refund, in whole or in part.

5.3 Refund of the purchase amount

If the customer regrets his purchase, the customer will get back the amount that the customer has paid to us. In the event of an impairment for which the customer is liable, this purchase amount will be deducted.

If the customer exercises the right of withdrawal, we refund all payments received from the customer, including delivery costs (but not additional costs due to the customer's own choice of a delivery method other than the cheapest form of standard delivery in Greenland, which we offer), without undue delay and under all circumstances within 14 days from the date on which we have received notification of the customer's decision to cancel this agreement. We will make such a refund using the same means of payment that the customer used in the original transaction, unless the customer has expressly agreed to something else.

We may withhold the refund until we have received the item returned, unless the customer has previously provided documentation that he has returned it.

6 Complaints

RUBY.GL provides a 2-year warranty, which covers manufacturing defects, e.g. loose stones, defective locks in chains and bracelets, as well as discolorations in surfaces.

 

This means that the customer can either have the item repaired, exchanged, the money back or a reduction in the price, depending on the specific situation. It is a requirement that the complaint is justified and that the defect has not arisen as a result of incorrect use of the product or other damaging behavior.

 

The customer must complain within a "reasonable time" after the customer has discovered the defect in the item. Please contact us via e-mail nuuk@greenlandrub.gl with description and picture of the damage, as well as invoice no.

 

If the complaint is justified, we will refund the customer's (reasonable) shipping costs. The item must always be sent back in proper packaging, and remember to get a receipt for shipment so we can refund your shipping costs.

 

The item is sent to:

Greenland Ruby A / S

Nukappiakuluk 1C 1 sal

PO Box 821

3905 Nuussuaq, Greenland

 

Remember that we do not receive packages without delivery or packages sent by post. cash on delivery.

 

7 Right of appeal

If the customer wants to complain about his purchase, the customer must contact our complaint manager via either e-mail to nuuk@greenlandruby.gl marked "complaint" in the headline or call tel. +299 32 79 13.

 

If we do not succeed in finding a solution, the customer can lodge a complaint with the Danish Consumer and Competition Authority if you believe that we have not acted correctly.

 

The Danish Consumer and Competition Authority

Atuisartoqarnermut Unammilleqatigiinnermullu Aqutsisoqarfik

Imaneq 29, 1 sal

3900 Nuuk - Greenland

 

The customer can complain to the Danish Consumer and Competition Authority via www.aua.gl.

8 Privacy Policy

Please refer to our privacy policy, which can be found on our website here.

9 Choice of law and venue

Any agreement entered into between the customer and us in accordance with these conditions is subject to Greenlandic law. Any dispute that may arise in connection with such an agreement, including their existence and validity, must be brought before the Court in Greenland.

 

The trading conditions were last updated on 1 November 2019